Technical Writing

Instructional Design

Creatives on Call for Salesforce Trailhead,  November 2017 to present

Trailhead writer for Network Security, Employee Success and other groups. Researched and wrote trails on topics as diverse as Salesforce’s Kingdoms and Estates network segmentation, the OWASP Top Ten, and the Salesforce Secure Development Lifecycle. I have written more than 25 Trailhead Modules, including the mandatory Annual Security Training and Global Security and Safety trails.

Sample projects include:


Cisco Systems, Suite 950, 1201 3rd Avenue, Seattle, WA 98101
April 2010 to 2016, part-time contractor.

All Collaboration Technology Group (CTG) technical documentation localization tasks including: launching localization (L10n) content workflows, returning translated content to Astoria or WEM systems, performing rendition of OLH, PDF, and mobile HTML content, and either delivering to DE teams or publishing to, or Jive.

Represents CTG to the Tech Docs Leads committee to drive change on process, rendition and automation issues that relate to localization.

Represents CTG L10n on the WEM Globalization (GL18) team building out fully-globalized country sites for Advocates for process changes that will synch up with current documentation tools and practices, and that will allow us to deliver fully-localized content to our non-English customers.

Serves as liaison with the CTG documentation groups to track documentation projects, train writers on localization process, and assure that translated documentation is delivered to our customers.

Oversaw migration of all localized content from Documentum WebPublisher to WEM, March 2014.

Main Tools: Smartsheet, Jive, Box, Astoria Xmart, WEM (Web Experience Management) XMetal Author, Documentum WebPublisher (eol 2012).

Technical Documentation

Cisco Systems, 170 W. Tasman Dr., San Jose, CA 95134-1706
September 1999-July 2009, full-time telecommuter since 2002

June 2006 to July 2009:
Senior Technical Editor and Localization Coordinator, Unified Communications Business Unit (UCBU)
Supported 8-10 technical writers documenting Cisco’s suite of Unified Communications client products including Cisco Unified MeetingPlace and MeetingPlace Express, Cisco Unified Personal Communicator and other client services. Developed documentation strategy, style and editing guidelines. Trained group for transition to xml-based documentation process. Moved all style documentation from PDF to wiki format. Built Cisco WebEx Connect Collaboration spaces to facilitate file handoff and tracking for editing and localization projects. Stakeholder on cross-BU effort to build a central dictionary to standardize terminology for UIs and docs for VTG products. Started cross-BU editing forum for transition to xml. Coordinated all file transfer and handling between documentation group and localization vendors, then vetted and published user documentation translated into Cisco’s core set of 15 languages to Completed two JoAnn Hackos workshops: Structured Writing for Single Sourcing and Minimalism: Creating Manuals People Can Use (2006). Programs used: Acrobat 8.1, FrameMaker 7.2, Word, Excel, wiki markup, WebEx Connect, XMetal Author.

October 2004 to June 2006:
Senior Technical Writer, Unified Communications Business Unit (UCBU)
Responsible for documenting Cisco IP Communicator (software IP phone) and Cisco Unified Video Advantage (IP video camera and software): Documentation sets included: Quick Start Guide, User Guide and single-sourced Online Help, Administrator Guide, Release Notes. Programs used: FrameMaker 5 and 7, Webworks. Localized into 11 languages.

March 2000 to October 2004
Senior Technical Editor
, IP Communications Business Unit (IPCBU). Supported up to 14 technical writers documenting 20 Cisco IP Phone products. As first employee in the IP Phone documentation group, developed documentation strategy, style and editing guidelines, coached new writers, and worked closely in a high-pressure documentation group that experienced exponential growth. Won a Society for Technical Communication award for the Cisco IP Phone 7960 suite of documentation. Developed remote editing process using Acrobat 6. Began telecommuting full-time in 2002.

September 1999-March 2000
, Cisco IOS Documentation group. Wrote release notes, trained as technical editor.


Starwave Inc. 13810 SE Eastgate Way; Bellevue, WA 98005
June-September 1994
Developed Access database and keyworded Outside Magazine archives for Outside Online Service. Worked intensively with both Production and Editorial directors for large developer of CD-ROM games and online service provider.

Spencer Technology, 550 County Road. 43 Zs, Norwood, Colorado 1990-91
Built three-dimensional Access database to track timeshares for the Doral Hotel. Database management for real estate and tourism industries.